Many AVL resource vendors are making additional resources available for Alabama students, teachers and residents through AVL during this time.
Continuous Help Desk Support:
As always, the AVL Help Desk is available 24/7 to help with AVL resource access or other technical issues. For immediate help with AVL access issues, please contact the AVL Help Desk by phone at 1-800-338-8320 or 256-971-7487 at any time. (Help requests received via e-mail or the online help desk form on weekends or after regular business hours may not be answered until the next business day.)
Easier AVL Access:
To ensure that all Alabama students, teachers and residents have access to AVL resources from home, the AVL Help Desk will provide temporary login credentials to any Alabama user who is unable to automatically authenticate to AVL from their home Internet service. Users with access issues are asked to contact the AVL Help Desk by phone at 1-800-338-8320 or 256-971-7487 to receive temporary login credentials. These credentials will remain valid for at least two months. This period may be extended, depending on how the COVID-19 situation continues to unfold.
Teachers who are implementing online learning plans that require access to AVL resources can complete this access request form for teachers to request AVL login accounts for any of their students who may be unable to access AVL resources automatically from their home Internet provider.
In addition, the AVL technical support staff is currently working on improving automatic authentication to AVL with the addition of physical device location services so that users who are physically located within Alabama and choose to share their location will not need to log Into to AVL to access resources. This feature will be implemented once fully tested.